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Privacy

Shipping policy

Shipping Policy

At Jakipzshop.com, we strive to provide a seamless shopping experience and ensure that your order reaches you in a timely manner. Please read our Shipping Policy carefully to understand your rights, responsibilities, and the terms under which we ship our products.

1. Order Processing Time

  • Processing Time: All orders are processed within 1-2 business days after payment confirmation (excluding weekends and holidays). During high-volume periods, such as holidays or sales, processing may take longer. Once your order is shipped, you will receive an email with tracking information (if applicable).

  • Cutoff Time: Orders placed after 12:00pm MST will be processed the next business day. For faster service, consider choosing expedited shipping options.

2. Shipping Methods and Costs

  • Domestic Shipping (within Canada): We offer several shipping methods, and the cost will be calculated at checkout based on your shipping address and the weight/size of your order.

  • International Shipping: We ship to most countries worldwide. Shipping rates vary depending on the destination and weight of your order. Please note that international shipping may incur additional customs duties, taxes, or fees, which are the responsibility of the buyer.

  • Free Shipping: Free shipping may be offered on certain orders, subject to minimum purchase requirements. Any applicable restrictions or terms will be disclosed at checkout.

3. Delivery Times

  • Domestic (Canada): Typical delivery times are 5-7 business days depending on the shipping method selected.

  • International Shipping: Delivery times for international orders generally range from 7-21 business days, depending on the destination country and chosen shipping method. International shipments may experience delays due to customs processing.

Please note that these delivery times are estimates and cannot be guaranteed. Once your package leaves our facility, we have limited control over delivery times.

4. Tracking and Shipping Notifications

Once your order has been shipped, you will receive an email notification with tracking information (if applicable). You can use this tracking number to monitor the status of your shipment via the carrier's website. We recommend keeping an eye on the tracking to stay informed about the delivery status of your order.

5. Shipping Risk and Responsibility

  • Loss or Damage in Transit:

    • Once an order is shipped, it becomes the responsibility of the carrier to deliver it to you. We are not responsible for lost, stolen, or delayed packages once they have been dispatched.

    • If your package is lost or delayed, you must contact the carrier directly. Most carriers offer options for filing a claim if a package is lost or damaged during transit. We are happy to assist in this process, but the responsibility ultimately lies with the carrier and not with Shopjakipz.com.

  • Address Accuracy:

    • You are solely responsible for providing a correct and complete shipping address at the time of checkout. If an error is made with the address, please contact us immediately. We cannot be held responsible for shipments sent to incorrect or incomplete addresses. We will not refund or reship products for incorrect addresses.

  • Unclaimed Packages:

    • If a package is unclaimed or returned due to a failure to pick it up or failure to pay required duties/taxes, we will attempt to contact you for further instructions. However, we are not responsible for additional shipping costs, and we will not issue a refund if the package is not accepted or claimed.

6. Customs, Duties, and Taxes

  • International Orders: All international orders may be subject to customs duties, taxes, and other import fees, which are imposed by the destination country. These charges are your responsibility and are not included in the cost of the products or shipping at checkout.

  • Customs Delays: Customs processing times vary by country, and delays may occur that are outside of our control. We are not responsible for any customs delays, taxes, or duties, nor are we responsible for any delays caused by local postal systems.

7. Non-Delivery or Lost Items

In the unlikely event that your package is marked as “delivered” by the carrier but you have not received it, we suggest checking with your neighbors or local post office to determine if it was delivered to an alternate address. We are not responsible for lost or stolen packages that are marked as "delivered" by the carrier. However, we will assist you in tracking the shipment and filing a claim with the carrier if needed.

8. Returns or Refunds Due to Shipping Issues

  • No Returns/Refunds for Shipping Issues: We do not offer returns, refunds, or exchanges for any products due to shipping delays, lost packages, or issues arising once the package has left our facility. Please refer to our Return & Refund Policy for more details on our no-return policy.

  • Carrier Disputes: If there are any issues with delivery, including lost, delayed, or damaged shipments, you are encouraged to file a claim directly with the carrier. In cases where a shipment is significantly delayed, please contact us, and we will work with you to resolve the situation.

9. Changes to Shipping Policy

We reserve the right to modify or update our Shipping Policy at any time. Any changes to the policy will be reflected on this page, and it is your responsibility to review the policy periodically.

10. Contact Information

If you have any questions or concerns regarding your shipment, or if you experience any issues with the delivery of your order, please contact us at:

  • Email: Jakipzproducts@outlook.com